Frequently Asked Questions
Everything you need to know about Boombah sports gear and ordering.
How long does it take for my custom uniform order to ship?
Custom uniforms typically require 4 to 6 weeks for production after the final artwork approval. Once manufactured, shipping times vary based on your selected delivery method.
What is Boombah's return policy for footwear and apparel?
We accept returns on new, unused items in their original packaging within 30 days of purchase. Please note that custom-decorated items and clearance products are final sale and cannot be returned.
Does Boombah offer team or bulk discounts?
Yes, we offer competitive team pricing for bulk orders. Please contact our sales department or use our online uniform builder to see volume-based pricing for your organization.
How do I determine the correct size for my baseball or softball cleats?
Most Boombah footwear fits true to size, but we recommend checking our specific size charts located on each product page. For athletes between sizes, we generally suggest ordering a half-size up for a more comfortable fit during play.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, American Express, and Discover. We also offer secure checkout via PayPal and authorized school purchase orders.
How can I track my shipment?
Once your order leaves our warehouse, you will receive a shipping confirmation email containing a tracking number. You can also track your status by logging into your Boombah account and viewing your order history.